Heat Pump Repair Service

Check Before You Call

In many cases, our heat pump technicians will find that a service call solution is simply simple and could have been solved by the customer.

• System Controls:
  • Verify your thermostat settings. Make sure that at least one zone is set to "on" and the desired temperature is set well below ambient for cooling operation, or well above ambient for heating operation.
  • If your thermostats have batteries, change them now.
• Power Supply:
  • Double-check your indoor emergency system switch to ensure it is on. This is typically a toggle switch that may have a red box near the entrance to your utility space.
  • Check your circuit breaker to ensure that you have not had a nuisance trip and your heat pump system does have power.
  • Check the outdoor disconnect to make sure it is on.
• Heat Pumps Operations:
  • If you are operating in the heat mode, make sure that your system is not in “Defrost” mode. If it is “defrost,” the system should complete within a few minutes, and heating operations should then resume. * Consider the Time Delay: If your breaker was off, after turning the power on, give it a few minutes: many systems have a built-in time delay.
• Check System Airflow
  • Check your indoor unit filters. If your filters have not been changed lately, change them now them now.
  • Make sure that the grills / registers in you duct system are open and free of obstructions.
  • Always check the outdoor unit coils. If they are obstructed with leaves or debris, completely clean the coil if you can do so without damaging the outdoor coil. You might need our assistance on this one.
    

If your central heating and cooling system is still not running properly after checking these items, call us and we will send a qualified service technician to help!

• Does your system have power?

  • Make sure that you are using fresh batteries in your handheld remotes.
  • Check the circuit breaker for the outdoor unit to ensure that you did not throw a nuisance trip and your heat pump system does have power.
  • Locate the outdoor disconnect switch typically mounted on the side of your dwelling near the outdoor condenser unit to ensure it is "ON".

• Verify your system settings:

  • Ensure that at least one zone is set to "ON" and the desired temperature is set far below ambient for cooling mode, or far above ambient for heating mode.
  • If your system is in the heat mode, make sure that the system is not in Defrost mode. If it is, wait a few minutes for the system to complete its defrost cycle.
  • If your breaker was off, after turning the power on, give it a few minutes: many systems have a built-in time delay.

• If your system is on, but not heating or cooling properly:

  • Check your indoor unit filters. If your filters have not been cleaned lately, clean them now.

If your ductless mini split heat pump is still off or running improperly after checking these items, please call us and we will send a service technician to help you.